Terms of service

Welcome to Khaaqan. By accessing our website and purchasing our products, you agree to comply with the following Terms of Service. Please read them carefully before placing an order.

1. General Overview

By using our website, you confirm that:

  • You are at least 18 years old or accessing the site under the supervision of a parent or guardian

  • All information provided by you is accurate, complete, and up to date

  • You will not misuse our website, products, or services

Khaaqan reserves the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. Products & Craftsmanship

Khaaqan offers handcrafted home décor items, including vases and sculptural pieces.

Please note:

  • Each product is handcrafted, and slight variations in color, texture, or finish are natural and part of its uniqueness

  • Product appearance may vary slightly due to lighting, photography, or screen settings

  • All items are subject to availability, and we reserve the right to discontinue any product at any time

3. Orders & Payments

  • Orders are confirmed only after successful payment or Cash on Delivery (COD) verification

  • We reserve the right to cancel any order due to stock limitations, pricing errors, or suspicious activity

  • Customers are responsible for providing accurate contact and shipping details

  • Failure to respond to confirmation calls or messages may result in order cancellation

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary depending on location and courier services

  • While we take extra care in packaging fragile items, we are not responsible for delays caused by courier companies or unforeseen circumstances

  • Customers must ensure availability to receive their order

  • Orders returned due to non-response or failed delivery attempts may require advance payment for future purchases

5. Returns & Exchanges

Due to the delicate and handcrafted nature of our products, returns or exchanges are only accepted if:

  • The item received is damaged, or

  • The wrong product was delivered

To qualify:

  • Items must be unused and returned in original packaging

We do not accept returns for:

  • Change of mind

  • Minor handcrafted variations

  • Improper handling after delivery

Please refer to our Return & Refund Policy for complete details.

6. Intellectual Property

All content on our website and social media platforms, including but not limited to:

  • Images

  • Product designs

  • Logos

  • Branding elements

are the exclusive property of Khaaqan and may not be copied, reproduced, or used without prior written permission.

7. Limitation of Liability

Khaaqan shall not be held liable for:

  • Damage caused due to improper handling or misuse of products

  • Breakage occurring after successful delivery

  • Minor variations inherent to handcrafted items

All products should be handled with care, especially due to their fragile nature.

8. Privacy

Your personal information is handled with care and in accordance with our Privacy Policy. We do not sell, rent, or misuse customer data.