Refund policy
At Khaaqan, each piece is thoughtfully crafted and carefully inspected to meet our quality standards. Due to the delicate and handcrafted nature of our home décor items, we offer a limited return policy as outlined below.
Return Window
We offer a 3-day return policy, meaning you have 3 days from the date of delivery to request a return.
Eligibility for Returns
As our products include fragile, handcrafted décor pieces, returns are only accepted under the following conditions:
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You received a damaged item
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You received an incorrect product
To be eligible, items must:
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Be unused and undamaged (except in cases of transit damage)
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Be returned in their original packaging
Non-Returnable Situations
We do not accept returns for:
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Change of mind
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Minor variations in color, texture, or finish (as each piece is handcrafted)
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Improper handling after delivery
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Used or altered items
Damaged or Incorrect Orders
We take great care in packaging; however, if your order arrives damaged or incorrect, please contact us within 3 days of delivery.
Kindly provide:
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Your order number
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Clear photos of the product
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Clear photos of the packaging
Once verified, we will arrange a replacement or refund accordingly.
Exchanges
Exchanges are only offered in cases where:
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The item received is damaged, or
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The wrong product was delivered
Our team will assist you with the exchange process after approval.
Refunds
Once the returned item is received and inspected:
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Approved refunds will be issued to your original payment method
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Please allow 7–10 business days for processing
Contact Us
For all return, refund, or exchange requests, please reach out to us:
Email: khaaqanofficial@gmail.com
Phone / WhatsApp: 03302710066
We appreciate your understanding and support for handcrafted artistry.