Shipping policy

At Khaaqan, we take great care in ensuring that every handcrafted piece is securely packaged and delivered safely to your doorstep. Please review our shipping policy below for a smooth experience.

Order Processing Time

All orders are processed within 1–2 working days after order confirmation
Orders placed on weekends or public holidays will be processed on the next working day
Once your order is dispatched, you will receive a shipping confirmation via email or WhatsApp along with tracking details

Shipping Across Pakistan

We offer nationwide delivery through reliable courier partners to ensure the safe handling of our fragile décor items.

Estimated Delivery Time:

Lahore: 1–2 working days
Other Cities: 3–5 working days

Shipping charges will be calculated at checkout.

Safe Packaging Commitment

As our products are delicate and handcrafted, we use protective, secure packaging to minimize the risk of damage during transit. We strongly recommend handling packages with care upon delivery.

Delivery Delays

While we strive to deliver within the estimated timeframe, delays may occasionally occur due to:

Courier operational issues
Weather conditions
Public holidays
Remote or hard-to-access locations

We appreciate your patience and understanding in such situations.

Order Tracking

Tracking details will be shared once your order is shipped
If you do not receive tracking information within 3 working days, please contact us for assistance

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Please ensure the full payment amount is available at the time of delivery
Orders may be declined or returned if the customer is unavailable or refuses delivery

Prepaid Orders

Prepaid orders are prioritized and processed more quickly.

We accept payments via: