Frequently Asked Questions

1. What is Khaaqan?

Khaaqan is a home décor brand focused on timeless, minimal, and sculptural pieces. Our collections are inspired by earthy textures, quiet luxury, and modern living.

2. Are your products handmade?

Most of our pieces are handcrafted or finished by skilled artisans. Due to this, slight variations in shape, texture, or color are natural and make each piece unique.

3. What materials do you use?

We primarily use terracotta, clay, and other natural materials to create durable and aesthetic décor pieces.

4. Do you deliver all over Pakistan?

Yes, we offer nationwide delivery across Pakistan.

5. How long does delivery take?

Orders are typically delivered within 3–5 working days. Delivery times may vary depending on your location.

6. What are the delivery charges?

Delivery charges are calculated at checkout based on your location and order size.

7. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) for your convenience.

8. Can I return or exchange a product?

Yes, we accept returns and exchanges within 3 days of delivery, provided the item is unused and in its original condition.

9. What if my item arrives damaged?

If your item arrives damaged, please contact us within 24 hours with pictures of the product and packaging. We will arrange a replacement or refund.

10. How can I contact you?

You can reach us via:

11. Are your products exactly the same as shown in pictures?

We strive to ensure accurate representation, but slight differences may occur due to lighting and the handmade nature of our products.

12. Do you restock sold-out items?

Some of our designs are limited and may not be restocked. However, popular items are occasionally brought back.

13. Can I place bulk or custom orders?

Yes, we do offer bulk and custom orders. Please contact us directly to discuss your requirements.

14. How should I care for my décor items?

  • Keep away from excessive moisture

  • Clean with a dry or slightly damp cloth

  • Handle with care to avoid damage

15. Why choose Khaaqan?

Khaaqan is designed for those who appreciate subtle elegance, minimal design, and meaningful spaces. Each piece is created to add character without overwhelming your home.